Tag Archives: SMM

Mobile Texting Etiquette – Park Nicollet Example

I am currently a patient at Park Nicollet Health Care Services. Just recently, I got a reminder text of an upcoming appointment. I never gave them permission to send me mobile reminders, and only share my cell phone because, like many others, it’s my primary number.

I sent a tweet out about it:

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And they responded with the following two tweets:

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Personally, I think that companies should never contact you via text unless you have agreed to it (in a signed agreement) or opted in yourself. Also, they never told me how to unsubscribe in the initial text, should that be assumed? Should we also assume that opt in is a default? In Wisconsin, texting someone without their consent is in the “no-call law” I am curious to know how other people feel about the subject, and look forward to thoughts about it.

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Bridging the Gap Between Military Families and Civilians via Social Media

I come from a full time job in social media and I am going to school to be a marriage and family therapist that specializes in military families, veterans and PTSD.

Lately I have seen a lot of things on social media and the military, and there are a lot of places out there for tools. The problem is lack of knowledge and communication.

I am going to try and bridge that gap for people. I believe that the tools I bring to the table could really benefit military families. There are thousands of places to find the information they need, but it is very confusing. Social media is a great outlet to share these things.

More to come,
H

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